Advance reservations are issued against a pre paid financial guarantee, les arrhes.
Accommodation requests need to be made directly at the hotel. There are no middlemen. We pay no commissions. The level of financial guarantee required for advance reservations is 30 Euro per room and per night. French law applies: This amount per room-night defines and limits the financial exposure of each party, should it for some reason come to a later change of the initially agreed stay. Both parties remain free to cancel or abbreviate the reservation at all times, in which cases the terms of the guarantee apply. In case of a no-show on the scheduled date of arrival, the room is kept overnight and the reservation is considered cancelled early next morning. On the final bill, the portions of 30 are deducted from the price of each room-night reserved and finally used. Reservation deposits can be paid cash directly at the hotel, over the banking system or by our remote debiting of a Visa- or Master Card account. A fourth option consists of mailing a French bank check to us. For deposit payments - but not for final bills - we accept such checks. Guests desiring to inquire about an advance reservation are invited to indicate their estimated time of arrival to the hotel on the date of arrival.
Checked-in guests have access to the hotel 24/24.
To the extent that you would finally prefer us debiting the amount of the deposit to a Visa- or MasterCard remotely, we need:
Our e-mail address is reservation@hotelcronstadt.com




